Ethics and Transparency
At Fibra Shop, we reaffirm our commitment to operating in accordance with principles of ethics and transparency in all our transactions and activities.
Integrity and transparency in decision-making are fundamental pillars for consolidating our business’ success and ensuring its sustainability in the real estate sector.
We recognize that trust is a key asset built through consistent practices, clear standards, and ethical behavior at all levels of the organization. This approach strengthens our relationships with stakeholders and supports responsible long-term performance.
To uphold these principles, we have policies and procedures that allow us to prevent, identify, and manage potential conflicts of interest both within our operations and at the level of governing bodies. This system is aligned with our Code of Conduct and establishes formal mechanisms for monitoring and addressing compliance incidents.
Should a situation arise, reports can be submitted through internal mechanisms or directly to the corresponding areas. Each case is evaluated confidentially by the Talent and Legal areas, ensuring an objective analysis and respecting the right of reply. Depending on the nature of the incident, corrective or disciplinary measures are determined in accordance with internal regulations. All cases are documented and followed up through to resolution.
These mechanisms ensure transparency, investor confidence, and responsible decision-making within the organization.
Code of Ethics:
Our Code of Ethics establishes the principles that guide our employees’ conduct and defines the guidelines that govern our operations in accordance with applicable law and our institutional values. This document is a central element of our organizational culture and governance system, promoting ethical, transparent, and responsible conduct in all business activities.
The Code must be read and understood by all employees and is provided as part of the onboarding process. Compliance is overseen by the Talent and Legal areas, which handle reports and determine the corresponding actions based on the severity of each case. This approach ensures consistency in the application of criteria and strengthens confidence in internal mechanisms.
Our Code of Ethics covers the following topics:
- Respect for Human Rights
- Non-discrimination and harassment
- Workplace safety, health, and hygiene
- Protection of confidential and privileged information
- Appropriate use of company assets
- Regulatory compliance
- Conflict of interest management
- Prevention of corruption and money laundering
- Conduct that may constitute a criminal offense
- Disciplinary measures
- Reporting system and channels
The Code is available to all employees through internal communication channels. In addition, Fibra Shop has developed supporting materials, such as infographics, that reinforce the Code’s guidelines and the applicable sanctions for non-compliance. These actions strengthen understanding of the Code and promote an organizational culture based on integrity.
Compliance with the Code of Ethics is a cross-functional criterion within talent management. While there is no formal scheme directly linking compliance to compensation, significant non-compliance or conduct contrary to established guidelines can influence performance evaluations and decisions related to compensation, professional development, or continued employment within the organization.
Reporting Channels
At Fibra Shop, we promote an environment based on transparency, accountability, and trust, in which employees and stakeholders can report any conduct contrary to the Code of Ethics, internal policies, or applicable regulations.
To address these situations, we have formal reporting mechanisms that protect the confidentiality of information and support an objective review process:
- Employees can file reports through internal channels or directly with the Legal and Human Resources areas.
- External stakeholders have a reporting channel via the institutional email address lineaetica@fibrashop.mx, which allows for confidential reports.
The mechanism protects the confidentiality of the information provided and promotes an environment of trust for reporting concerns, which are routed to the corresponding area for analysis, investigation, and follow-up. Fibra Shop also promotes awareness of the channel and its responsible use among employees, as part of its commitment to integrity, transparency, and zero tolerance for inappropriate conduct.
Fibra Shop protects the rights of individuals who report irregularities and prohibits any form of retaliation. Likewise, those who participate in investigation processes are expected to provide truthful, substantiated information.
Non-compliance with the principles of the Code of Ethics may result in sanctions depending on the severity of the offense or violation. The Ethics Committee, composed of executives and Human Resources representatives, evaluates cases and determines the corresponding measures.