Stakeholders are groups or individuals that are positively or neg-atively affected by the organization’s activities and decisions. To identify, engage and communicate with our stakeholders, in 2020 we conducted an exercise based on international standard ISO 2600: Social Responsibility Guidance.
The following table shows our stakeholders and the specific chan-nels of communication that exist for each of them:
|Stakeholder||Description||Communication channel||In charge of relation|
|CBFI Holders||Equity Investors Investing public||Quarterly Report Quarterly Conference Call Annual Report||Chief Executive Officer Chief Financial Officer|
|Rating agencies and analysts||Responsible for assessing financial risk to the investing public||One-on-one meetings Conference calls E-mail communications Relevant events Website||Chief Financial Officer|
|Tenants||Multinational National and international franchises SMEs Government||One-on-one meetings Conference calls E-mail communications||Mall Management Chief Marketing Officer Chief Operating Officer Chief Legal Officer Image coordination and shop adaptations|
|Employees||Corporate and on-site personnel||Annual Mall Managers’ and Corporate Convention Conference calls One-on-one meetings E-mail Intranet Human Resources Office Work climate surveys Teambuilding events Open-door policy||Mall Management Chief Human Resources Officer Chief Executive Officer Chief Financial Officer Chief Operating Officer Chief Legal Officer|
|Financial Institutions||Multi-service Banks Development Banks||One-on-one meetings with the Chief Financial Officer||Chief Executive Officer Chief Financial Officer|
|Government agencies and authorities||Federal and State Institutions Municipal Government SAT, IMSS, INFONAVIT, Banco de México, SEMARNAT, National Banking and Securities Commission, COFECE, INEGI, IMPI, and others||Meetings with agencies (procedures, inquiries, payments) Communiqués Tax mailbox Surveys Mall visits||Mall Management Chief Operating Officer Chief Financial Officer Chief Legal Officer|
|Suppliers||Related to operations: Security and cleaning services Water, electricity and gas Garbage and waste collection Other operating services Procurement||One-on-one meetings Contracts Notifications||Mall Management Chief Maintenance Officer|
|Visitors||Tenant suppliers and employees General public visiting the mall for shopping and entertainment purposes||Meetings with Mall Management Mall events Social media Suggestion box||Mall Management Chief Operating Officer|
|Communities||Residents of the area in which the shopping center is located||Social media Website Mall events||Mall Management Chief Marketing Officer Chief Operating Officer|
|Partners/Partnerships||Asociación Mexicana de FIBRAS Inmobiliarias (AMEFIBRA) Consejo Consultivo de Finanzas Verdes (CCFV) Instituto Nacional de Relación con Inversionistas (INARI)||One-on-one meetings Communiqués||Chief Executive Officer|
In 2022 we conducted surveys of our tenants and suppliers regarding the prioritization of ESG issues and updating materiality.