Social

FibraShop

Stakeholders

Stakeholders are groups or individuals that are positively or neg-atively affected by the organization’s activities and decisions. To identify, engage and communicate with our stakeholders, in 2020 we conducted an exercise based on international standard ISO 2600: Social Responsibility Guidance.

The following table shows our stakeholders and the specific chan-nels of communication that exist for each of them:

Stakeholder Description Communication channel In charge of relation
CBFI Holders Equity Investors Investing public Quarterly Report Quarterly Conference Call Annual Report Chief Executive Officer Chief Financial Officer
Rating agencies and analysts  Responsible for assessing financial risk to the investing public  One-on-one meetings Conference calls E-mail communications Relevant events Website  Chief Financial Officer 
Tenants Multinational National and international franchises SMEs Government One-on-one meetings Conference calls E-mail communications Mall Management Chief Marketing Officer Chief Operating Officer Chief Legal Officer Image coordination and shop adaptations
Employees Corporate and on-site personnel Annual Mall Managers’ and Corporate Convention Conference calls One-on-one meetings E-mail Intranet Human Resources Office Work climate surveys Teambuilding events Open-door policy Mall Management Chief Human Resources Officer Chief Executive Officer Chief Financial Officer Chief Operating Officer Chief Legal Officer
Financial Institutions Multi-service Banks Development Banks One-on-one meetings with the Chief Financial Officer Chief Executive Officer Chief Financial Officer
Government agencies and authorities Federal and State Institutions Municipal Government SAT, IMSS, INFONAVIT, Banco de México, SEMARNAT, National Banking and Securities Commission, COFECE, INEGI, IMPI, and others Meetings with agencies (procedures, inquiries, payments) Communiqués Tax mailbox Surveys Mall visits Mall Management Chief Operating Officer Chief Financial Officer Chief Legal Officer
Suppliers Related to operations: Security and cleaning services Water, electricity and gas Garbage and waste collection Other operating services Procurement One-on-one meetings Contracts Notifications Mall Management Chief Maintenance Officer
Visitors Tenant suppliers and employees General public visiting the mall for shopping and entertainment purposes Meetings with Mall Management Mall events Social media Suggestion box Mall Management Chief Operating Officer
Communities Residents of the area in which the shopping center is located Social media Website Mall events Mall Management Chief Marketing Officer Chief Operating Officer
Partners/Partnerships Asociación Mexicana de FIBRAS Inmobiliarias (AMEFIBRA) Consejo Consultivo de Finanzas Verdes (CCFV) Instituto Nacional de Relación con Inversionistas (INARI) One-on-one meetings Communiqués Chief Executive Officer

In 2022 we conducted surveys of our tenants and suppliers regarding the prioritization of ESG issues and updating materiality.