Social

FibraShop

Stakeholder Engagement

Stakeholders are groups or individuals who are positively or negatively affected by the activities and decisions of the organization. To identify, engage, and communicate with our stakeholders, we conducted an exercise in 2020 based on the International Standard ISO 26000 on Social Responsibility.

Below are the stakeholders and the communication channels we maintain with them:

Stakeholder engagement

Stakeholders	Description	Communication channels	Communication frequency
Financial Institutions	Multi-service Banks Development Banks	Personal meetings with the finance department	Monthly
Government, departments and authorities	Federal and State Institutions Municipal Government SAT, IMSS, INFONAVIT, Banco de México, SEMARNAT, National Banking and Securities Commission, COFECE, INEGI, IMPI, and others	Announcements Tax mailbox Surveys Visits to properties Meetings with deparments	Bimonthly
Employees	Corporate and on-site personnel	Annual Mall Manager´s and Corporate Convention Conference calls One-on-One meetings E-mail Intranet Human Resources office Work climate surveys Teambuilding events Open-door policy	Daily
Tenants	Multinational National and international franchises SMEs Government	One-on-One meetings Conference calls E-mail communications	Weekly
CBFI Holders	Equity investors Investing public	Quarterly Report Quarterly Conference Call Annual Report Material Events Website	Quarterly
Rating agencies and analysts	In charge for assessing financial risk to the investing public	One-on-One meetings Conference calls E-mail communications Relevant events Website	Quartetly
Suppliers	Related to operations: Security and cleaning services Water, electricity and gas Garbage and waste collection Other operating services Procurement	One-on-One meetings Contracts Notifications	Monthly
Visitors	Tenants suppliers and employees General public visiting the mall for shopping and entertainment purposes	Meetings with Mall Management Events Social media Suggestion box	Daily
Communities	Residents of the area in which the malls is located	Social media Website Events	Daily
Partners/ Partnerships	Asociación Mexicana de FIBRAS Inmobiliarias (AMEFIBRA) Consejo Consultivo de Finanzas Verdes (CCFV) Instituto Nacional de Relación con Inversionistas (INARI)	One-On-One meetings Notifications	Bimonthly

Social

FibraShop

Stakeholder Engagement

Stakeholder engagement

▪ Fashion Mall

▪ Power Center

▪ Community Center